COVID-19-Company-Update
To All Our Valued Customers,
As always, we are here for you and we are committed to remaining open for business to serve your heating, air conditioning, and indoor air quality needs.
Rest assured that we are taking all necessary precautions to ensure the safety of our team members as well as our clients.
Here are some of the precautions we are taking:
- In our offices we are wiping down all surfaces with disinfectant at regular intervals, disinfecting all doorknobs, handrails, phones, computers, desktops, office chairs, and restrooms.
- Our Call Center staff are asking if there is anyone ill in the home before we send out a technician to ensure the safety of each technician and our other clients.
- Any employee that becomes ill or exhibits symptoms will not be allowed to work.
- We have ceased all company meetings in person since last Wednesday and are conducting all training and meetings via the web or conference call.
- We are providing delivered lunch each day from local restaurants to our office staff so that they do not have to go out to pick up lunch each day.
- There is zero company travel happening outside of our service areas until further notice.
- Office staff and call center staff are practicing social distancing in the office and we have limited outside vendors or visitors to our offices.
- Our technicians have been instructed to limit contact with any part of the home that does not contain the HVAC equipment and also practice social distancing.
Our management team is continuously monitoring the situation and advising our team members and clients as changes occur and the situation develops. We are committed to following directives from local and federal health agencies.
Please do not hesitate to call us at 412-831-1922 for your repair, maintenance, or indoor air quality needs. Our hours are 24/7 as always and there is never an overtime charge for weekend or night calls.
You can also click the link below and schedule any appointment online at Onehourpittsburghpa.com
In addition, if you need air filters for you system and don’t want to go out in public to buy them you can purchase them from us over the phone and we will deliver them to your door free of charge.
If you have a UV system that isn’t working and you need it serviced or the bulbs replaced call us or click below now as we currently have a full stock of UV sterilization products and parts.
If you don’t have a UV sterilization unit in your HVAC system, but think you may want or need one, contact us and we will be happy to perform a FREE Complete Home Air Quality Assessment to see if one is right for you.
As Always, Thank you for your business and we appreciate the opportunity to continue to serve you! We will get through these difficult times together!
Thank you,
Martin J. Pawlak
Pawlak’s One Hour Heating and A/C